Frequently Asked Questions (FAQ)

Booking & How It Works
How does an online video consultation work?

Once you select a time that fits your schedule, you will receive a secure link to join your virtual appointment. At the scheduled time, simply click the link from your phone, tablet, or computer to speak face-to-face with your doctor from the comfort of your home.

No special software is required. Your appointment link will open securely in your standard web browser, making it completely accessible as long as you have a stable internet connection and a working camera and microphone.

Most video consultations are scheduled for 15 to 30 minutes. This provides ample time to discuss your concerns, review your medical history, and create a care plan without the rush of a busy clinic waiting room.

Care & Medical Questions

Video consultations are highly effective for a wide range of women’s healthcare needs. You can discuss menstrual irregularities, family planning and birth control, menopause symptoms, general reproductive health questions, and early pregnancy guidance. It is also the perfect way to review lab results or ultrasound reports.

Yes. If your doctor determines that you need medication, blood tests (such as a Beta-hCG test), or an ultrasound, they will provide a digital prescription or lab request. You can take this digital document to your preferred local pharmacy or diagnostic center.

We are committed to providing broad regional care that adapts to your needs. If your condition requires a physical examination, a pap smear, or an in-clinic procedure, your doctor will advise you and seamlessly help you transition to a face-to-face visit at a hospital or clinic.

Privacy & Platform Security

No. To prioritize your privacy and peace of mind, your video consultations are completely live and never recorded.

Absolutely. Your medical history, consultation notes, and personal details are encrypted and stored securely. We maintain strict confidentiality standards so you can feel completely comfortable discussing your health.

Support & Contact

We understand that technology can sometimes be unpredictable. If you have any trouble connecting to your video call or experience audio and video issues, our support team is ready to assist you. You can quickly reach out to us via email or send us a direct message on our social media pages for prompt help.

We are always here to help you feel completely comfortable before scheduling your appointment. You can easily reach our support team through any of these channels: